If you're experiencing issues with your delivery, we recommend contacting the carrier directly as they have real-time access to your package's status and can swiftly address concerns such as rescheduling or redirecting your order.
Where to find your tracking number
In the shipping confirmation email, and in the order portal at portal.postery.com.
Once your order has shipped, we are unable to contact the carrier on your behalf to change the delivery address or arrange redelivery. Please contact the carrier directly with your tracking number.
Contact the carrier
You can reach the carrier through their customer service phone line, online chat, or email, all listed on their official website. Select your country below to open the carrier's customer service page.
DHL
European Union | France | Germany | Italy | Netherlands | Spain | Sweden
GLS
Austria | Belgium | Czech Republic | Denmark | Finland | France | Germany | Hungary | Ireland | Italy | Netherlands | Poland | Portugal | Slovakia | Slovenia | Spain | Sweden
FedEx
If the package is returned to us
If the package is returned to us as undeliverable, read more in What happens if I entered the wrong delivery address?
Avoid delivery problems
Always include your full address, including any apartment or flat number.
For any additional support, our customer service team is here to assist you. Please feel free to reach out if you need further help.