Due to GDPR, we cannot access your payment details or see the reason for your payment being declined.
Here are the most common reasons why your payment is not successful.
Wrong address. The billing address is validated against the address on file with your bank. Check that the street number, postal code, etc. are correct.
The card is blocked for internet purchases. With many banks, you must activate your card to allow internet purchases. Log in to your internet bank and check that your payment card allows internet purchases.
The transaction is temporarily blocked. If you have made several attempts, your bank may temporarily block the transaction. Wait a while and try again later, or try another payment method.
Will I get a refund?
Declined orders will be automatically refunded within 1-5 days.