Your parcel is often handled by two carriers. One carrier handles the international shipping and then hands the parcel over to a local carrier for delivery. The tracking may not update until the parcel has been handed over to the local carrier.
We are currently experiencing occasional disruptions in the handover of parcels to PostNord in Sweden, which means that the tracking may not update for a while.
What should I do?
Please wait for the tracking to update. If there have been no updates for 10 days, contact us with your order number and we will look into it. Please note that we only have access to the information shown on the tracking page.
You can follow your order at any time at https://portal.postery.com.