How to Handle Returns for H&M Orders Shipped by Postery
If you have placed an order through H&M that was shipped by Postery, you may have questions about how to handle returns. This guide provides a clear overview of the process and the roles of H&M and Postery in managing returns.
Overview of Returns for H&M Orders
All customer service matters, including returns, for orders placed through H&M are managed directly by H&M. While Postery handles the shipping of these orders, H&M remains the sole point of contact for any issues related to products, shipping, or returns.
Role of H&M in Returns and Refunds
H&M is responsible for:
Initiating and processing returns for orders placed through their platform.
Providing prepaid return labels if applicable. Customers must contact H&M’s customer service to obtain any necessary return labels.
Role of Postery in Shipping
Postery’s role is limited to shipping the orders placed through H&M. Postery does not handle returns, issue return labels, or process refunds. If H&M requires any input from Postery, they will coordinate directly with Postery’s warehouse team through their dedicated channels.
Steps to Initiate a Return with H&M
Contact H&M Customer Service: Reach out to H&M’s customer service team through their official website or customer support channels.
Request a Return Label: If a prepaid return label is needed, request it directly from H&M.
Follow H&M’s Return Instructions: Adhere to the return process outlined by H&M, including packaging and shipping the item back.
By following these steps, you can ensure a smooth return process for your H&M order shipped by Postery.
For further assistance, please contact H&M’s customer service team directly.