If your order arrived damaged, has a defect, or isn't what you ordered, we'll make it right. Here's how to file a claim.
Go to your order page
Log in at portal.postery.com and open the order in question.Click "Report a problem"
This starts your claim. The form will guide you through describing the issue.Upload the requested photos
The form will ask for specific photos. Please take them in good lighting and make sure they're sharp and clearly show the damage or defect. High-quality photos give your claim the best chance of being approved quickly.
Keep the product and packaging
Please don't throw anything away until your claim is resolved. In some cases we need the item returned or the carrier needs to inspect the packaging.
What happens next?
We review your claim and get back to you, usually within 2 business days. Depending on the issue, we'll offer a replacement, a return, or a refund.