Orders are sent automatically to our warehouse and printing partners as soon as they are placed so production can begin right away. This helps us ship quickly, but also means that cancellations are time-sensitive and not always possible.
To cancel your order, log in to your order page at https://portal.postery.com and click "Withdraw from purchase" at the bottom of the page. If the option is not shown, your order has already entered production and cannot be canceled.
Please note that order status updates are not always shown in real time. Orders may already be on their way even if the tracking page has not yet been updated. Shipment tracking may take 1–2 business days to update, but the package is already on its way.
Once an order has entered production or left the warehouse, we are unfortunately no longer able to cancel it. If a cancellation is not possible, the order will be delivered as planned and can be returned according to our return policy after delivery.